Privacy Policy

Effective date: 24.02.2026

This Privacy Policy explains how bizzo-casino-online.net (“Bizzo Casino Online”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or use the website bizzo-casino-online.net (the “Website”) and any related services (together, the “Services”).

We act as a data controller for the purposes of the EU General Data Protection Regulation (“GDPR”) and applicable Australian privacy and gambling laws, to the extent they apply. We have a legal obligation to process certain personal data in order to provide online gambling‑related services, including for Anti‑Money Laundering (“AML”) and Counter‑Terrorist Financing (“CTF”) purposes and responsible gambling obligations.

By registering an account on the Website, using our Services, or otherwise providing personal data to us, you acknowledge that you have read this Privacy Policy and that you consent to the processing of your personal data as described herein, in addition to any processing that is strictly necessary to comply with our legal obligations and to perform our contract with you.

If you have any questions, you may contact us at: [email protected].

Information We Collect

We collect and process various categories of personal data, depending on how you interact with our Website and Services.

Personal Identification and Contact Details

• Full name
• Date of birth
• Residential address
• Country of residence
• Email address
• Telephone number
• Username and password
• Preferred language and time zone

Account and Transaction Information

• Account registration details and account status
• Deposit and withdrawal history
• Wagering and betting history
• Game session information (games played, time spent, outcomes)
• Loyalty, bonuses, and promotional participation data
• Payment method details (e.g., masked card number, bank details, e‑wallet ID), as applicable

Verification and KYC Documentation

To comply with AML/CTF and age‑verification obligations, we may collect:

• Copies of identification documents (e.g., passport, national ID card, driver’s licence)
• Proof of address (e.g., utility bill, bank statement)
• Payment method verification documents (e.g., redacted card copy, bank letter)
• Source of funds / source of wealth information, if required under applicable law

Technical and Usage Data

When you visit or use the Website, we automatically collect:

• IP address and approximate location
• Device information (device type, operating system, browser type and version)
• Log files (pages visited, referring/exit pages, timestamps, clickstream data)
• Session identifiers and cookie identifiers
• Information about the performance of the Website and errors

Correspondence and Support

• Records of your communications with us (emails, live chat logs, support requests)
• Complaints, dispute records, and our responses
• Notes of interactions relevant to responsible gambling or account management

Marketing and Preferences

• Newsletter and marketing subscription choices
• Records of marketing communications sent and your interactions with them
• Preferences regarding language, games, and promotional types

We do not intentionally collect personal data from individuals under the legal gambling age in your jurisdiction. If we discover that we hold data about a minor, we will take appropriate steps to delete such data, subject to legal obligations.

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases (performance of a contract, legal obligation, legitimate interests, and/or your consent):

• Providing and managing your account

  • Setting up and maintaining your player account
  • Allowing you to log in, access games, place bets, and manage your funds

• Processing transactions

  • Facilitating deposits and withdrawals
  • Reconciling payments, processing refunds, and managing chargebacks

• Compliance with legal and regulatory obligations

  • Fulfilling AML/CTF, fraud prevention, and sanction screening obligations
  • Age and identity verification (KYC)
  • Meeting obligations under applicable gambling and financial regulations
  • Maintaining records for statutory retention periods

• Responsible gambling

  • Implementing self‑exclusion and limits
  • Monitoring for problematic gambling behaviour, where applicable
  • Contacting you regarding safer gambling measures if necessary

• Fraud prevention and security

  • Detecting and preventing fraud, abuse, collusion, and money laundering
  • Ensuring system integrity, preventing unauthorized access, and enhancing security

• Customer support

  • Responding to your questions, requests, and complaints
  • Providing technical assistance and resolving account issues

• Service improvement and research

  • Analysing user behaviour to improve our Website and game offerings
  • Conducting statistical analyses and aggregated reporting
  • Testing and enhancing existing systems and new features

• Marketing and promotions (where permitted)

  • Sending marketing communications about our products, services, and promotions
  • Customizing offers and content based on your preferences and activity
  • Conducting surveys and feedback requests

We will not use your personal data for purposes that are incompatible with those described above, unless required or permitted by law or with your explicit consent.

Marketing Communication

Where permitted by law and where you have not opted out, we may use your contact details to send you:

• Email newsletters
• Promotional offers, bonuses, and free spins
• Information about new games and services
• Surveys and customer satisfaction questionnaires

You can manage your marketing preferences at any time by:

• Following the “unsubscribe” link in marketing emails;
• Adjusting your account settings (where available); or
• Contacting us at [email protected].

Even if you opt out of marketing communications, we may still send you service‑related or transactional communications (e.g., changes to terms, security alerts, important account notifications).

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you

  • When you register an account, complete forms, upload documents, make deposits or withdrawals, contact customer support, or participate in promotions

• Automatically

  • Through cookies and similar technologies when you access or use our Website (see “Cookie Policy” below)

• From third‑party service providers

  • Identity verification providers
  • Payment service providers and banks
  • Fraud and AML screening services

• From publicly or commercially available sources

  • To verify your identity, address, or payment details where lawful and relevant

We ensure that any third parties from which we obtain personal data are legally entitled to share such data with us and that any such processing is compatible with this Privacy Policy and applicable law.

Data Recipients

Your personal data may be accessed internally and externally on a need‑to‑know basis.

Internal Recipients

Within our organisation and any affiliated entities, your data may be accessed by:

• Customer support teams
• Payments and finance teams
• Risk, fraud, and AML/CTF teams
• Compliance and legal departments
• IT and security personnel
• Marketing and CRM teams (where relevant and lawful)

All staff access is strictly role‑based and subject to confidentiality obligations.

External Service Providers

We may share data with trusted third parties who process data on our behalf as data processors, including:

• Payment processors and financial institutions
• Identity and age verification providers
• Fraud detection and AML/CTF solution providers
• IT infrastructure, hosting, and cloud service providers
• Data analytics and business intelligence tools
• Customer support and live chat service providers
• Email and SMS communication platforms
• Marketing and user engagement platforms, subject to consent where required

These service providers are bound by contractual obligations to process your personal data only according to our instructions and in compliance with data protection law.

Releasing Data to Third Parties

We may also disclose your personal data to third parties in the following circumstances:

• Legal and regulatory requirements

  • To regulators, gambling authorities, law enforcement, courts, or other public authorities where required by law or regulation
  • To comply with subpoenas, court orders, or similar legal processes

• Payment and banking partners

  • To banks, card schemes, e‑wallet providers, and other payment institutions to process deposits, withdrawals, and payment investigations

• Game and platform providers

  • To licensed game providers and platform partners necessary for delivering games, ensuring game integrity, and troubleshooting technical issues

• Corporate transactions

  • In connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate confidentiality and data protection safeguards

• Protection of rights

  • Where necessary to protect our rights, property, or safety, or those of our players, employees, or the public, or to investigate suspected fraud or other unlawful activity

Where personal data is transferred outside the European Economic Area (EEA), the UK, or your local jurisdiction, we will implement appropriate safeguards such as standard contractual clauses or rely on equivalent legal mechanisms where required by GDPR.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, and to comply with our legal, regulatory, and reporting obligations.

• In most cases relating to gambling and AML/CTF regulation, we are required to retain relevant personal and transactional data for at least five (5) years after the closure of your account or after your last transaction, whichever is later.
• Certain records may be retained longer if required by law, for ongoing investigations, or to defend legal claims.

After the applicable retention period has expired and there is no longer a legal, regulatory, or legitimate business need to retain your data, we will:

• Delete it; or
• Anonymise it so that it can no longer be linked to you.

Subject to our statutory retention obligations, you may request erasure of your personal data once the mandatory retention period (including the 5‑year AML/CTF period) has expired. See “Your Rights & Contacting Us” below.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, including:

• Secure username and password authentication for accounts
• Encryption of data in transit (e.g., TLS/SSL) and, where appropriate, at rest
• Access control and role‑based permissions for staff
• Firewalls, intrusion detection, and other security tools
• Regular security monitoring, audits, and vulnerability assessments
• Secure backup and disaster recovery procedures
• Staff training and internal policies on data protection and confidentiality

Despite our efforts, no system can guarantee absolute security. You are responsible for keeping your login credentials confidential and for employing appropriate security measures on your own devices.

Your Rights & Contacting Us

Under GDPR and, where applicable, Australian privacy law, you may have the following rights in relation to your personal data:

• Right of access – to obtain confirmation of whether we process your data and to receive a copy of that data.
• Right to rectification – to have inaccurate or incomplete personal data corrected.
• Right to erasure – to request deletion of your personal data where:
  • it is no longer necessary for the purposes for which it was collected,
  • you withdraw consent (where consent is the basis) and there is no other legal ground, or
  • processing is unlawful;
    subject always to our regulatory and AML/CTF retention obligations.
• Right to restriction of processing – to restrict how we process your data in certain circumstances.
• Right to data portability – to receive your personal data in a structured, commonly used, and machine‑readable format and to transmit it to another controller, where technically feasible.
• Right to object – to object to processing based on legitimate interests or for direct marketing, including profiling related to such marketing.
• Right to withdraw consent – where we rely on your consent, you may withdraw it at any time, without affecting prior lawful processing.

To exercise any of these rights or to lodge a privacy‑related complaint, please contact us at:

Email: [email protected]

We will respond to your request in accordance with applicable law. You may be asked to provide information to verify your identity.

You also have the right to lodge a complaint with a data protection or privacy supervisory authority. In the EU, this may be the authority in your habitual residence, place of work, or place of the alleged infringement. In Australia, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookie Policy

Our Website uses cookies and similar technologies to enhance your experience, provide functionality, and support our services.

What Are Cookies?

Cookies are small text files stored on your device when you visit the Website. They allow us to recognise your device and remember your preferences.

Types of Cookies We Use

• Essential cookies

  • Required for the operation of the Website and core features
  • Enable functions such as logging in, account management, and secure payment processing
  • Without these cookies, the Website may not function properly

• Functional cookies

  • Remember your preferences (e.g., language, region, saved settings)
  • Improve user experience and help personalise your visit
  • May store limited behavioural data strictly to provide convenience features

• Analytics and performance cookies

  • Collect information about how visitors use the Website (pages visited, errors encountered, response times)
  • Help us improve performance, usability, and content
  • Data is aggregated and not used to identify you directly

• Advertising and targeting cookies

  • Used to deliver more relevant advertising and promotions, both on our Website and on third‑party sites
  • Help measure the effectiveness of marketing campaigns
  • May be set by us or by third‑party advertising networks, subject to applicable consent requirements

Managing Cookies

On your first visit, and periodically thereafter, we may present a cookie banner or preference tool allowing you to accept or manage non‑essential cookies in accordance with GDPR and other applicable law.

You can also manage cookies via your browser settings by:

• Blocking all cookies
• Deleting existing cookies
• Setting notifications when cookies are set

Please note that disabling essential or certain functional cookies may affect the functionality of the Website and may prevent you from using some features.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our processing practices, or our Services. Any material changes will be posted on this page with an updated “Effective date”. Where required by law, we will notify you of significant changes and, where necessary, seek your renewed consent.

Your continued use of the Website and Services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.

For any questions about this Privacy Policy or how we process your personal data, please contact: [email protected].